MH
Mia, homeowner
Roof repair enquiry · 10:24
There’s a leak above the garage. Can you quote it this week?
Pricing last updated Saturday, 15 August 2026
Hermia · Trade business pricing
A clearer trade enquiry
before your team acts.
Hermia helps trade businesses turn enquiries they already receive into a clearer trade-ready brief. Through approved connected or forwarded intake, it can collect issue, location, urgency, access, safety and supplied-evidence context before your office decides the next step.
HermiaUnderstand · qualify · route
Qualified trade lead
Ready to bookRoof repair · this week · high intent
JMRouted to the office
01
A homeowner sends a job enquiryPhotos, video, or a voice note — however they explain the issue.
02
Hermia qualifies the jobEach trade enquiry is understood before it needs your attention.
03
Your office gets the right leadHot and warm job leads are ready to action, without the inbox noise.
Choose your plan
Channel coverage built around your trade business.
Every plan is priced by channel coverage.
Limited includes Email, WhatsApp, and Instagram. Unlimited unlocks the full five-channel suite.
Simpro
Limited
For essential three-channel coverage.
$497AUD / month
$650 AUD setup · live in 1 day
Included channels
3Email + WhatsApp + Instagram in one qualification workflow.
Deeper job preparation. Simpro supports fuller customer, site and job context before your team acts.
Essential coverage for lean trade teams
Simpro
Unlimited
For complete five-channel coverage.
$697AUD / month
$900 AUD setup · live in 1 day
Included channels
5Full suite: Email, WhatsApp, Instagram, Facebook and Google Business.
Full operational depth. Wider coverage with the most complete preparation path for busy Simpro teams.
Complete coverage for busy trade operations
AroFlo
Limited
For essential three-channel coverage.
$180AUD / month
$350 AUD setup · live in 1 day
Included channels
3Email + WhatsApp + Instagram in one qualification workflow.
Same qualification standard. Lighter path. Hermia prepares the enquiry; your team retains final booking and customer-pricing control.
Essential coverage for lean trade teams
AroFlo
Unlimited
For complete five-channel coverage.
$260AUD / month
$497 AUD setup · live in 1 day
Included channels
5Full suite: Email, WhatsApp, Instagram, Facebook and Google Business.
Broader coverage. Same control. AroFlo-ready job context is prepared across every selected channel for your coordinator.
Complete coverage for busy trade operations
Same standard.
Less office load.
Hermia still qualifies, chases missing detail, collects helpful evidence and prepares the handoff. The lower price reflects a lighter operating path: your team keeps final booking and customer-pricing control.
Built for deeper
job preparation.
Simpro plans are priced for the additional work around customer, site and job context, plus approved availability and booking progression where your operating rules allow it.
Your rules,
every enquiry.
The fixed $800 setup + $600/month establishes your own question set, evidence rule, booking rule, customer-pricing rule and team handoff standard—then applies it every time.
The operating case
The intake layer that stops leads
leaking out of the pipeline.
Hermia gives the person approving the spend a practical answer: every genuine enquiry gets the same structured intake before a human needs to touch it. Fault details, access, hazards, availability, site confirmation, and customer context arrive ready for Simpro or AroFlo instead of being retyped from a voicemail the next morning.
“You’re not paying for a chatbot. You’re paying to stop losing jobs to slow response time — and to stop your best people doing data entry a system should be doing.”
Consistent intake, every time.
The same questions and the same standard apply whether the enquiry arrives during business hours, after hours, or when the usual coordinator is unavailable. No variation in the quality of first response.
No vague message for the office to decode.
Hermia keeps qualifying an incomplete enquiry until the customer, site, issue, urgency and supporting detail are clear enough for your team to decide the next move. The team does not need to rebuild the story from an inbox thread.
Faster response protects conversion.
When a genuine customer receives a qualified response promptly, the business keeps momentum while competing contractors are still waiting to reply. Speed becomes an operating advantage.
Scale without adding intake headcount.
As enquiry volume grows, the standard does not need to degrade. Hermia helps the business keep a controlled front door without immediately adding another person to keep up with every message.
A clear history behind every lead.
The enquiry, qualification detail, customer context, media, and handover remain connected. That gives management a stronger operational record for follow-up, internal review, disputes, and understanding where demand is actually coming from.
A quick decision guide
Choose the channel coverage your trade business needs.
The difference between Limited and Unlimited is simple: the enquiry channels you want Hermia to handle for your operation.
Limited
Email + WhatsApp + Instagram
Choose Limited when Email, WhatsApp, and Instagram are the enquiry channels your trade business needs Hermia to qualify and prepare.
Essential three-channel coverageUnlimited
Five enquiry channels
Choose Unlimited when your business also wants Hermia across Instagram, Facebook, and Google Business, alongside Email and WhatsApp.
Complete five-channel coverageChannel access
The right channels. One clear monthly fee.
Hermia pricing is based on the enquiry channels your business wants to cover, not on individual attachments, messages, or lead quality.
Limited03 essential channels
For trade businesses whose genuine customer enquiries are mainly arriving through Email, WhatsApp, and Instagram. It gives you a calm, controlled front door without paying for channels you do not use.
EmailWhatsAppInstagram
What this means: every Email, WhatsApp, and Instagram enquiry is qualified against the same trade-specific standard and prepared into one useful job story.
Unlimited05 full-coverage channels
For businesses that want Hermia present wherever a customer is most likely to reach out. No social message, local search enquiry, or direct chat becomes a separate manual process for the office to chase.
EmailWhatsAppInstagramFacebookGoogle Business
What this means: all five enquiry channels follow the same qualification journey, so customers get a consistent response and your team works from one prepared picture.
Clear pricing: you pay for the channels you choose—not the number of photos, videos, attachments, messages, or individual enquiries a customer sends.
Your coverage choice
3 → 5
channels active for your customers
Start with the essential three channels, or activate the complete five-channel presence when your customers reach your business from everywhere.
LIMITEDEmail + WhatsApp + Instagram
One professional standard across your essential direct and social enquiries.
One professional standard across your essential direct and social enquiries.
UNLIMITEDAll five channels
Email, WhatsApp, Instagram, Facebook, and Google Business—one prepared job story.
Email, WhatsApp, Instagram, Facebook, and Google Business—one prepared job story.
Channel coverage
Your plan follows the channels your customers use.
Each plan connects Hermia to the channels included in its tier. Pricing does not change because an enquiry includes more detail or supporting material.
Limited covers Email, WhatsApp, and Instagram. Unlimited adds Facebook and Google Business, so every selected channel follows the same qualification standard.
EMAIL
+
WHATSAPP
+
FULL SUITE
AroFlo Unlimited
Setup fee$497
Monthly fee$260
All five Unlimited channels included · pricing shown in AUD
What the service is for
The detail your office needs
before making the next decision.
Hermia is configured around the enquiries you already receive. It helps clarify the information your office may otherwise need to chase, while leaving your team in control of the inspection, quote, safety and commercial decisions.
Not lead generation. Not a replacement for technician judgement. A clearer enquiry brief before the next decision.
What is being reported?
Capture the issue, affected asset or area, urgency and the detail the enquirer can provide.
What does your team need to know?
Clarify location, access, safety context, timing and supplied evidence before the next office decision.
Your team decides what happens next.
Hermia prepares the information. Your team retains the site inspection, final quote, safety assessment, licensed work and commercial control.
Start free trial
Review your own
trade enquiry briefs.
Start with a two-day free trial, choose the approved intake and coverage level that suit your operation, then review the enquiry context Hermia prepares before your office decides the next step.
Start Free Trial →
No monthly charge during the trial.
Choose your Simpro or AroFlo tier on the next page.
For a tailored operating standard
Configure the way
Hermia works for you.
This is for contractors who want Hermia built around their own question sequence, customer rules, booking preference, handoff standard and Gmail or Outlook inbox—without an unclear bespoke quote.
Your customer rules. Decide whether Hermia hands over, collects preferred times, or progresses approved booking.
Your question depth. Set the detail your team needs before hand-off. Hermia keeps asking until the required job context is clear, then leaves the final decision with your team.
Your commercial control. Keep customer pricing with your team, or use an approved price guide once it is configured.
Fixed configuration investment$800 setup + $600/month
One clear price for your chosen operating standard. Your decisions change the experience, not the configuration fee.
01Set your enquiry rules
02Review the agreement
03Confirm secure payment
Configuration orders are recorded separately from channel-coverage plans.
A clear safety net
Try it properly before you commit.
Every plan begins with a 2-day free trial, before the monthly fee is charged.
Free trial
2 days
Use the service first. Your monthly fee is not charged during the trial.
Refund window
48 hours
Paid fees are fully refundable when requested within 48 hours of payment.
Processing
$84 AUD
A non-refundable processing fee is deducted from every refund issued. Requests after the 48-hour window are not eligible for a refund.