Legal pricing.
No guessing.

Someone with a contract to review, a conveyance or a dispute: each new person who gets in touch is one enquiry, whichever way they reach you: an email, or a Facebook, Instagram or TikTok message.

No. If the same person gets in touch again within 7 days, it still counts once.

Spam that Hermia blocks isn’t counted, and neither are replies, follow-ups or questions in a conversation that’s already going. Your plan is based only on how many people get in touch, never on how many messages it takes.

Calendar months, in your own time zone. The month your Hermia goes live is a part month and doesn’t count.

Your plan can’t move until you’ve had 4 full months live, because there aren’t 4 months to go on before then.

Every plan email shows your total for each month and where those enquiries came from, with a private link to the full list: each person’s name, email or phone, the date and time, and the channel. The list opens only with your customer ID, and you can download it.

Names and contact details are deleted 6 months after each enquiry; the monthly totals are kept. If anything looks wrong, reply to the email and we’ll go through it with you.

The one that fits the enquiries you get in a typical month: Starter up to 300, Standard 301 to 1,000, Growth 1,001 to 2,500, and Large for more than 2,500. Every plan gets the same Hermia.

If you choose wrong, your plan corrects itself from your real numbers, and you’re told before anything changes.

Prices are in US dollars, the same in every country and every industry, and include any GST that applies.

No. Large has no upper limit and no custom quote. Every business with more than 2,500 enquiries a month is on Large, at USD 8,000 a month, and can choose it and start straight away.

US dollars, for businesses in every country. If your card is in another currency, your bank converts the payment at its own rate, and any conversion fee is your bank’s, not Hermia’s.

Nothing changes. Hermia keeps answering every enquiry, and we let you know you were over your plan that month. That’s all.

Only when you’re over your plan 4 months in a row. Your plan moves to the one that fits the quietest of those 4 months.

We email you each month’s total, where your enquiries came from, and a private list of every enquiry we counted. The new monthly price starts on your first bill at least 7 days after that email. There’s no setup fee for the move.

When you’re under your plan 4 months in a row. It moves down by itself on your next bill, to the plan that fits the busiest of those 4 months. You don’t have to ask, and we email you the numbers.

Always on a bill, never part-way through a month. A move up starts on your first bill at least 7 days after we email you. A move down starts on your next bill. Nothing is charged or credited for the month you’re in.

No. Setup is paid once, for the plan you start on. Moving to another plan changes only your monthly fee, up or down. Moving down doesn’t refund setup you’ve already paid.

• Every enquiry answered in about a minute, day or night, as your business.
• Your questions asked one at a time: up to 35 of your own, in your words, alongside the ones Hermia suggests for legal.
• A private brief by email to the lawyer or team you choose, and into your CRM where it’s connected.
• Every answer checked twice, every photo checked, and duplicates removed.

Once. If a customer goes quiet, Hermia sends one polite follow-up between 9am and 7pm in your time zone, and never a second.

WhatsApp, where customers answer Hermia’s questions and can send photos. A customer who writes by email gets Hermia’s first reply by email, then continues on WhatsApp. SMS isn’t available yet. Enquiries still reach you every way you connect.

Hermia never gives legal advice. It collects what your conflict check and first call need; your lawyers decide what happens next.

Hermia never pretends: a question that wasn’t answered is recorded as not answered.

A customer who replies STOP isn’t contacted again unless they reply START.

Hermia already asks your customers your questions. With Hermia Notes, it also answers theirs, such as “How much is a conveyance?” (fees exactly as published), “What happens at the first meeting?” and “What should I bring?”, from notes your team keeps.

The way they’d tell a new colleague: “Gutter cleaning is paused until March.” A photo of a price list, a brochure, a PDF or a voice note works too, on WhatsApp or on the Notes page on any phone or laptop. Each person keeps their own notes; owners and admins see the whole team’s.

Twice, before it’s sent: every number, date and amount must match your note exactly, and the answer can’t say anything your notes don’t.

Hermia tells the customer it’s checking with the team, asks the person who knows, and passes their answer on word for word. Then it offers to remember it for next time.

Yes, if you add it. Hermia Notes is optional. It has a setup fee, paid once, and a monthly fee after your free trial, and both are the same amount, set by your plan:

• Starter: USD 79
• Standard: USD 199
• Growth: USD 449
• Large: USD 799 for every 4,000 enquiries a month, setup and monthly

Add it after you’re live and you pay its setup fee, not a change request.

The everyday updates that aren’t a new enquiry, such as a signed engagement letter, a file note from a call, a payment received, or a client’s new details. Your team sends Hermia a voice note, photo or PDF, and Hermia puts each detail in the part of your CRM you chose for it. Nobody types it in.

You do. For each kind of update you choose the part of your CRM and the heading. Then choose how it goes in: shown to the person first for a quick check, or straight in. Straight in is only used when Hermia is sure of the right record.

On Simpro, Hermia writes it straight in. On any other system, each update arrives by email, laid out under your headings and ready to add.

Yes, for ten minutes. Every word and number comes from what was sent; nothing is added, guessed or reworded.

Yes, if you add it. Hermia Automate is optional. It has a setup fee, paid once, and a monthly fee after your free trial, and both are the same amount, set by your plan:

• Starter: USD 79
• Standard: USD 199
• Growth: USD 449
• Large: USD 799 for every 4,000 enquiries a month, setup and monthly

Add it after you’re live and you pay its setup fee, not a change request.

Your own Hermia, built for your business alone from the choices you make when you configure it:

• Where your enquiries come from: email, and Facebook, Instagram and TikTok messages. Missed calls is an optional feature you can add. Lead forms are coming soon.
• Up to 35 of your own questions, in your words, alongside the ones Hermia suggests for your industry.
• Who receives each finished lead, by email, and your CRM or job system.
• Every part checked, step by step, before a single enquiry reaches it.
• Your customer ID, the reference for anything you change later.

It’s usually ready within 1 business day, often much sooner.

Everything your Hermia does, for every enquiry, every day of the month, including nights, weekends and your busiest week of the year. Your setup is checked every day, busy days are queued and never dropped, and our team is alerted the moment something needs a person.

• By enquiries, because that’s the work. Every plan gets the same checks and the same care.
• It comes down by itself, so you never have to ask for a cheaper plan.
• The numbers first. One busy month never changes your price.
• A setup fee, because your Hermia is built for you alone. Paid once.
• Changes priced on their own, so the monthly fee stays flat for everyone on the same plan.

The setup fee is charged at checkout, with the setup fee of each feature you add, and your card is kept on file. The monthly fees are charged for the first time when your 2-day free trial ends, and then every month after that.

Your 2 days start the day your Hermia is live, not the day you pay, so you see it work on your own enquiries first.

Cancel within the 2 days and the setup fee is refunded, with the setup fee of each feature you added, less one USD 84 refund processing fee. Without features, that’s:

• Starter: USD 716 back
• Standard: USD 4,316 back
• Growth: USD 7,416 back
• Large: USD 14,916 back

Cancel before your Hermia is ready and every setup fee is refunded.

There’s no minimum term. After the free trial it’s month to month, and you can cancel any time. Service stops straight away when you cancel, and the rest of the month you’ve already paid for isn’t refunded.

Only if you choose them:

• Features you add: Missed calls, Hermia Notes, Hermia Automate, Employee tracker, Booking reminders, Quote follow-up and Payment reminders, each with its own setup fee and monthly fee, set by your plan.
• A change request once you’re live, at USD 500 for each kind of change, on every plan.

There are no usage charges: nothing per message, per channel, per question or per person who receives leads, nothing for using (or not using) a CRM, and nothing for a busy month.

Every plan includes a page for each of your customers, with everything Hermia has done for them in one place, and a results report every month.

Any of these, on any plan, at the start or later. Each one is optional:

• Missed calls: Calls you can’t answer go to your Hermia number. Callers can leave a message, and Hermia messages them back on WhatsApp to get the details.
• Hermia Notes: Hermia answers your customers’ questions from what your team tells it, in your words.
• Hermia Automate: Your CRM, updated without typing: your team sends a voice note, photo or PDF, and each detail goes where you choose.
• Employee tracker: After each booking, Hermia asks the customer how it went. Complaints reach your office straight away, and you see how each person on your team is rated.
• Booking reminders: The day before each appointment, Hermia reminds the customer and asks them to confirm. Running late, or nobody there? Hermia tells the customer for your team.
• Quote follow-up: Quotes that go quiet get a polite follow-up. A customer who wants to go ahead, or has a question, reaches your team straight away.
• Payment reminders: Invoices that aren’t paid on time get a friendly reminder, then a firmer one, so your team doesn’t have to chase.

When your plan moves up or down, each feature’s monthly fee moves with it. On Large you start with one 4,000, and how many you pay for then follows your enquiries, by the same 4-month rule as your plan. Add a feature after you’re live, from the link we email you, and you pay its setup fee (the same as one month of it on your plan), not a change request. Stop one the same way whenever you like: it stays on until the end of the month you’ve paid for, then stops.

Any change to your setup once it’s live. There are three kinds, and each is USD 500:

• Connections: adding or removing a way leads reach you, changing the channel customers are answered on, moving to a different CRM, or changing who receives leads.
• Questions: adding, removing or rewording your questions, where each answer goes, your next step, or the reply language.
• Calendar: how bookings work and which calendars are used. Switching automatic booking on or off is free, from your booking page.

Several changes of the same kind sent together are one charge. You ask from the link we email you, and pay when you send the request.

No. Reconnecting an account is always free, and your plan moving up or down is never charged as a change.

• Straight away: we email you so you can update the card.
• While unpaid: Hermia pauses and stops replying to new enquiries. Your setup is kept, not deleted.
• When you pay: it switches back on by itself. Nothing is rebuilt.
• After 12 months unpaid: your setup is removed. If you come back, it’s built again from your saved configuration.

The same rules apply: Hermia pauses and you’re told by email.

No, and the price is the same. Without one, every enquiry reaches your team as a secure lead docket by email.

Each business or brand has its own Hermia, with its own setup and its own monthly fee, so each one’s enquiries, questions and records stay separate.