By using Hermia's systems ("the Service"), you ("Client") agree to these Terms. If you don't agree, don't use the Service. This is a binding agreement between you and Hermia (ABN 75 434 177 026).
Hermia is a simple job: we read enquiries you already have, and work out which ones are real, qualified jobs. We don't find you customers. We don't run ads. We don't generate leads. You already have enquiries coming in somewhere — we read them, check they're genuine, and hand back the ones worth following up.
We do this by connecting to two kinds of places:
Neither one is the "main" source and neither is optional filler — we check both, because relying on only email or only a CRM means things get missed. If a qualified enquiry needs a follow-up conversation, we may also run that conversation over WhatsApp before handing the details back to you.
Hermia is not a lead generation service. You are solely responsible for marketing, advertising, and bringing in enquiries. We only process enquiries that have already reached your inbox or CRM — we don't create or source them.
Current pricing for all plans is on our pricing page and is indicative only — subject to change at any time. If we change pricing, it won't affect a subscription you've already paid for until your next billing period (unless the law requires otherwise).
Not happy after setup? You can get a full refund of your setup fee within 2 calendar days (48 hours) of setup being completed — just ask us in writing. This covers the setup fee only, not subscription charges, third-party fees, or services already used, unless Australian Consumer Law says otherwise.
Your subscription covers whichever channels are connected to your account:
Setup and monthly fees vary by channel and plan. Current rates are on our pricing page, quoted in AUD.
All payments are handled through Stripe. Subscriptions are billed monthly in advance. A failed payment may result in immediate suspension of the Service.
Cancel any time. To avoid being billed for the next cycle, cancel at least 48 hours before your renewal date — via the Stripe Billing Portal or by emailing info@hermia.au. No refunds for partial months.