Service Agreement
1 The Parties
This Agreement is entered into between Hermia ("Provider", ABN 75 434 177 026 ) and the Client identified during sign-up. By proceeding, the Client agrees to receive Hermia's AI intake and lead qualification software on a month-to-month subscription basis.
2 Hermia AI Intake & Qualification Software
The Provider delivers AI-powered intake and qualification software designed to engage with the Client's existing inbound enquiries. When a prospective customer submits an enquiry through the Client's connected inbox — Gmail or Outlook — Hermia may automatically collect and organise relevant information — including contact details, service requirements, urgency, supporting media, availability, and other qualification data.
This information is then structured and routed into the Client's connected CRM or business system to reduce manual administration and improve response times.
3 Pricing
Your selected tier includes a 2-day free trial. After the trial, the monthly rate shown above applies. The applicable one-off setup fee and channel coverage are also shown above.
4 Refund Policy
All fees paid by the Client are fully refundable within 48 hours of payment, provided a refund is requested within that window.
A non-refundable processing fee of $84 AUD applies to every refund. This amount will be deducted from the refunded total in all cases and is retained by the Provider to cover payment processing and administrative costs, regardless of the reason for cancellation.
No refunds — full or partial — will be issued for requests made more than 48 hours after the original payment date.
5 How to Cancel
This is a month-to-month service with no long-term lock-in. To cancel, the Client must simply:
- Send an email to info@hermia.au with the subject line "Cancel Subscription"; or
- Manage and cancel the subscription directly via the Stripe Billing Portal link provided in your monthly invoice.
Cancellations must be made at least 48 hours before the next billing date to avoid further charges. Refunds for cancellations are subject to Clause 4 (Refund Policy) above.
6 Compliance & Security
The Provider maintains all communication infrastructure in accordance with Australian telecommunications standards and takes commercially reasonable measures to maximise message deliverability. Hermia operates in compliance with the Australian Privacy Act 1988 and the Spam Act 2003 (Cth). All data is processed on secure, enterprise-grade infrastructure.
7 Enquiry Generation Disclaimer
Hermia does not generate, purchase, source, advertise for, or supply leads or customer enquiries. The Client is solely responsible for generating enquiries through its own marketing, advertising, referral, and sales activities.
Hermia's role is limited to processing, qualifying, organising, and routing enquiries already received by the Client. Hermia makes no guarantee regarding enquiry volume, conversion rates, revenue, bookings, or any other business outcome.
8 Enquiry Data & Consent
The Client warrants that they have obtained all necessary consents from enquirers before passing their contact details to Hermia for processing. The Client is solely responsible for compliance with the Spam Act 2003 (Cth) and the Australian Privacy Act 1988 in relation to enquirer consent. Hermia processes enquirer data solely as a data processor acting on the Client's instructions, and will not use that data for any purpose other than delivering the Service. Hermia will not retain enquirer data beyond the period necessary to do so.
9 Intellectual Property
Hermia's conversation flows, qualification logic, triage methodology, and system architecture are proprietary trade secrets owned exclusively by Hermia. The Client may not reproduce, copy, share, reverse engineer, or resell any part of the Hermia system. Breach of this clause entitles Hermia to immediate termination without refund.
10 Limitation of Liability
Hermia helps qualify and organise enquiries received by the Client. While we strive to provide a reliable service, we do not guarantee lead conversions, sales, bookings, or other business outcomes.
Hermia is not responsible for lost revenue, missed opportunities, or business losses arising from the use of the Service.
Any liability relating to the Service is limited to the fees paid by the Client in the three (3) months before the claim.
11 Governing Law
This Agreement is governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
Accept Terms & Continue
By clicking the button below, you will be redirected to our secure Stripe checkout for your selected tier. The selected monthly rate, one-off setup fee, and 2-day trial terms will be shown before you complete payment.
Saving your agreement — redirecting to secure payment ✦