HermiaReceive.
A client-approved property inbox, form or enquiry channel after connection
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SCOPED PILOT / NOT LIVE
HERMIA / PROPERTY & REAL ESTATE
The right property. The right next move.
Maintenance requests, leasing questions and access details do not belong in the same undifferentiated inbox. A proposed property setup would gather the right context and hand an administrative brief to the right manager.
AVAILABILITY / SCOPED PILOT / NOT LIVE
Concept requiring a client-specific pilot. There is no general live property-management connector. Questions, consent, routing, storage and a destination system must be approved and tested with the business before activation.
01 / THE OPERATING PATHFrom first signal
From first signal
to the right person.
This is a proposed setup, not a service already connected for this industry.
Clarify.
Is this maintenance, leasing or another request? Which property and unit, what happened, how urgent is it and who can arrange access?
Prepare.
A concise administrative brief for the designated property or operations team.
02 / ILLUSTRATIVE MESSAGEOne question
One question
changes the brief.
A fictional, industry-specific exchange styled as a message thread. It is not a real customer chat, a live WhatsApp conversation or evidence of an active integration.
Hermia / Property & real estateIllustrative message concept
“The ceiling in Unit 12 is dripping near the hallway light.”HERMIA / POSSIBLE FOLLOW-UP
“Which property and unit is affected, when did the water appear, and who can arrange access? Please use your property manager’s urgent procedure for a safety concern; their staff will assess it.”Fictional example. Question wording, channel and escalation must be approved and tested for each business.
03 / WHAT THE TEAM NEEDSThe detail that
The detail that
makes a difference.
- Property and unit identification
- Maintenance versus leasing or general enquiry
- Access contact and urgency
- Photos or supporting details where appropriate
Hermia Notes · optional feature
Your customers ask. Hermia answers.
Hermia already asks your customers your questions. With Hermia Notes, it answers theirs too, from what your team tells it, day or night.
Keep Hermia up to date the way you’d tell a colleague: “Elm Ave is leased”, or a photo or PDF of the ad for a new listing. Hermia answers your customers from it, in your words, checked twice before anything is sent. When the notes don’t cover a question, Hermia asks the person who knows and passes their answer on word for word.
It answers questions like- “Is it still available?”
- “What’s the rent?” (exactly as advertised)
- “Are pets allowed?”
- “When’s the next open home?”
- “Is there parking?”
Never: whether an application will be approved, other offers or applicants, the owner’s minimums, or anything personal about an owner or tenant.
Your team adds notes on WhatsApp, or on the Notes page on any phone or laptop.
Hermia Automate · optional feature
Your CRM, updated without typing.
The everyday updates that aren’t a new enquiry, like a signed form or a maintenance invoice, go into your CRM without anyone typing them in. Hermia already looks after your new enquiries.
A landlord signs the form approving a repair. Send Hermia the PDF: the approval goes on the property under Landlord instructions, with the amount and the date.
What it puts in your CRM, under your headings- Signed forms: agreements and approvals, on the right property
- Maintenance invoices: the supplier, the amount and the date
- Owner instructions: what the landlord or vendor decided
- Keys: who has which key, and when it’s due back
- Contact details: a new number or email for a tenant or owner
Where it goes: Laid out under the headings you choose and emailed to your office, ready to add.
Your team sends a voice note, photo or PDF on WhatsApp, or from the Hermia page on any phone or laptop. Check it first, or let it go straight in.
RESPONSIBILITY STAYS HUMANClearer context.
Clearer context.
Better judgement.
Staff retain tenancy, safety, legal, contractor and scheduling decisions. This page is a proposed service design, not evidence of a connected property system or an emergency-response service.
QUESTIONS WORTH ASKINGKnow what
Know what
comes next.
Can it connect to our property platform now?
Not by selecting this page. We would first scope the platform, permissions and process, then test the connection before representing it as available.
Can it decide whether a request is urgent?
It can collect reported urgency and flag an approved escalation path in a pilot. Staff remain responsible for judging and handling emergencies.
SCOPED PILOT / NOT LIVE
Start with a proper scope, not a promise.
Discuss a property pilot ↗A pilot is not sold or activated from this page. Contact Hermia to discuss feasibility, safeguards and connection testing.