HermiaReceive.
A client-approved sales inbox, marketplace notification or enquiry channel after connection
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SCOPED PILOT / NOT LIVE
HERMIA / AUTOMOTIVE
The right car. The right next move.
Stock questions, trade-ins, finance interest and test drive requests arrive in the same inbox. A proposed automotive setup would gather the right context and hand a sales-ready brief to the right person.
AVAILABILITY / SCOPED PILOT / NOT LIVE
Concept requiring a client-specific pilot. There is no general live dealer-system connector. Questions, consent, routing, storage and a destination system must be approved and tested with the business before activation.
01 / THE OPERATING PATHFrom first signal
From first signal
to the right person.
This is a proposed setup, not a service already connected for this industry.
Clarify.
Which vehicle or stock number, is there a trade-in, is finance being considered, and when would they like a test drive?
Prepare.
A concise sales brief for the designated sales or operations team.
02 / ILLUSTRATIVE MESSAGEOne question
One question
changes the brief.
A fictional, industry-specific exchange styled as a message thread. It is not a real customer chat, a live WhatsApp conversation or evidence of an active integration.
Hermia / AutomotiveIllustrative message concept
“Is the white SUV on your website still available?”HERMIA / POSSIBLE FOLLOW-UP
“Which listing or stock number are you looking at, do you have a car to trade in, and when would suit you to see it? A member of the sales team will confirm availability and any price.”Fictional example. Question wording, channel and escalation must be approved and tested for each business.
03 / WHAT THE TEAM NEEDSThe detail that
The detail that
makes a difference.
- Vehicle and stock identification
- Trade-in details
- Finance interest, without advice
- Preferred test drive time and contact details
Hermia Notes · optional feature
Your customers ask. Hermia answers.
Hermia already asks your customers your questions. With Hermia Notes, it answers theirs too, from what your team tells it, day or night.
Keep Hermia up to date the way you’d tell a colleague: “Stock 4471 sold”, or a photo of the ad or windscreen card for a new car. Hermia answers your customers from it, in your words, checked twice before anything is sent. When the notes don’t cover a question, Hermia asks the person who knows and passes their answer on word for word.
It answers questions like- “Is it still available?”
- “How many kilometres has it done?”
- “Does it have a service history?”
- “What’s the drive-away price?” (exactly as advertised)
Never: finance rates, repayments or approval, and trade-in values.
Your team adds notes on WhatsApp, or on the Notes page on any phone or laptop.
Hermia Automate · optional feature
Your CRM, updated without typing.
The everyday updates that aren’t a new enquiry, like a new car for your stock or a service invoice, go into your CRM without anyone typing them in. Hermia already looks after your new enquiries.
A new car arrives for your stock. Send Hermia a photo of the build plate and the odometer: the car goes into your stock with its make, model, year and kilometres.
What it puts in your CRM, under your headings- New stock: make, model, year and kilometres
- Trade-ins: photos and condition notes, on the right customer
- Service invoices: the workshop, the amount and the date
- Payments: deposits and payments received
- Customer details: a new number, email or address
Where it goes: Laid out under the headings you choose and emailed to your office, ready to add.
Your team sends a voice note, photo or PDF on WhatsApp, or from the Hermia page on any phone or laptop. Check it first, or let it go straight in.
RESPONSIBILITY STAYS HUMANClearer context.
Clearer context.
Better judgement.
Staff retain pricing, finance, availability and sales decisions. This page is a proposed service design, not evidence of a connected dealer management system.
QUESTIONS WORTH ASKINGKnow what
Know what
comes next.
Can it connect to our dealer management system now?
Not by selecting this page. We would first scope the system, permissions and process, then test the connection before representing it as available.
Can it quote a price or finance terms?
No. It can collect what the customer asks and pass it to your team. Your staff confirm prices, availability and any finance.
SCOPED PILOT / NOT LIVE
Start with a proper scope, not a promise.
Discuss an automotive pilot ↗A pilot is not sold or activated from this page. Contact Hermia to discuss feasibility, safeguards and connection testing.