HermiaReceive.
An approved administrative contact channel after specialist scoping
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SCOPED PILOT / NOT LIVE
HERMIA / HEALTHCARE ADMINISTRATION
Organise administration. Leave care to clinicians.
An administrative enquiry can be clearer when the relevant appointment or paperwork context is ready for staff. Any proposed healthcare implementation begins with consent, sensitive-data handling and a separate safety review—not with an assumption that clinical processes are ready.
AVAILABILITY / SCOPED PILOT / NOT LIVE
Concept limited to low-risk administration. No live healthcare integration or regulated health-data readiness is claimed. A healthcare organisation would need specialist review of consent, privacy, escalation, storage and integration before use.
01 / THE OPERATING PATHFrom first signal
From first signal
to the right person.
This is a proposed setup, not a service already connected for this industry.
Clarify.
Is this an appointment, general administration or a paperwork request? What minimum non-clinical details does staff need for follow-up?
Prepare.
An administrative note to the appropriate authorised team member.
02 / ILLUSTRATIVE MESSAGEOne question
One question
changes the brief.
A fictional, industry-specific exchange styled as a message thread. It is not a real customer chat, a live WhatsApp conversation or evidence of an active integration.
Hermia / Healthcare administrationIllustrative message concept
“My specialist appointment was moved and I have not received the new time.”HERMIA / POSSIBLE FOLLOW-UP
“Which appointment date should administration check, and what is the best way for staff to contact you? Please leave medical details out of this chat; use your provider’s urgent-care route for urgent concerns.”Fictional example. Question wording, channel and escalation must be approved and tested for each business.
03 / WHAT THE TEAM NEEDSThe detail that
The detail that
makes a difference.
- Administrative enquiry category
- Appointment reference and callback route
- Consent and minimum necessary details
- Approved urgent-escalation wording
Hermia Notes · optional feature
Your patients ask. Hermia answers.
Hermia already asks your patients your questions. With Hermia Notes, it answers theirs too, from what your team tells it, day or night.
Keep Hermia up to date the way you’d tell a colleague: “Skin checks are paused”, or a PDF of your fee list. Hermia answers your patients from it, in your words, checked twice before anything is sent. When the notes don’t cover a question, Hermia asks the person who knows and passes their answer on word for word.
It answers questions like- “Do you bulk bill?”
- “Do I need a referral?”
- “Which days is the physio in?”
- “What should I bring?”
Never: anything clinical, such as symptoms, diagnoses, results or medication. Those questions go to your practitioners, and their answer is passed on word for word.
Your team adds notes on WhatsApp, or on the Notes page on any phone or laptop.
Hermia Automate
Hermia Automate. Off for clinics.
Patient details stay in your practice system, and Hermia never reads clinical photos.
Still yours: Hermia Notes answers the admin questions, and every enquiry reaches reception as a brief.
RESPONSIBILITY STAYS HUMANClearer context.
Clearer context.
Better judgement.
Hermia does not diagnose, triage clinically, prescribe, recommend care, manage emergency services or replace clinicians and health administrators.
QUESTIONS WORTH ASKINGKnow what
Know what
comes next.
Can it provide clinical triage?
No. Clinical judgement and urgent care pathways remain with qualified people and the organisation’s established procedures.
Is it ready to access our patient records?
No. Record access is not available simply by choosing this page. A separate privacy, security and integration assessment would be required.
SCOPED PILOT / NOT LIVE
Start with a proper scope, not a promise.
Discuss an admin pilot ↗A pilot is not sold or activated from this page. Contact Hermia to discuss feasibility, safeguards and connection testing.