HermiaReceive.
A client-approved admissions inbox, form or enquiry channel after connection
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SCOPED PILOT / NOT LIVE
HERMIA / EDUCATION
The right course. The right next step.
Course questions, intake dates and enrolment enquiries arrive from many places. A proposed education setup would gather the right context and hand an admissions-ready brief to the right person.
AVAILABILITY / SCOPED PILOT / NOT LIVE
Concept requiring a client-specific pilot. There is no general live student-system connector. Questions, consent, routing, storage and a destination system must be approved and tested with the institution before activation.
01 / THE OPERATING PATHFrom first signal
From first signal
to the right person.
This is a proposed setup, not a service already connected for this industry.
Clarify.
Which course and intake, full-time or part-time, on campus or online, and what do they need to know before they apply?
Prepare.
A concise admissions brief for the designated admissions or student services team.
02 / ILLUSTRATIVE MESSAGEOne question
One question
changes the brief.
A fictional, industry-specific exchange styled as a message thread. It is not a real customer chat, a live WhatsApp conversation or evidence of an active integration.
Hermia / EducationIllustrative message concept
“Can I still enrol for the February intake?”HERMIA / POSSIBLE FOLLOW-UP
“Which course are you interested in, would you study full-time or part-time, and is on campus or online better for you? The admissions team will confirm places, entry requirements and fees.”Fictional example. Question wording, channel and escalation must be approved and tested for each business.
03 / WHAT THE TEAM NEEDSThe detail that
The detail that
makes a difference.
- Course and intake
- Study mode and location
- Questions about entry requirements or fees
- Best time and way to contact them
Hermia Notes · optional feature
Your customers ask. Hermia answers.
Hermia already asks your customers your questions. With Hermia Notes, it answers theirs too, from what your team tells it, day or night.
Keep Hermia up to date the way you’d tell a colleague: “The March first aid course is full”, or a PDF of the new course guide. Hermia answers your customers from it, in your words, checked twice before anything is sent. When the notes don’t cover a question, Hermia asks the person who knows and passes their answer on word for word.
It answers questions like- “When’s the next intake?”
- “How long is the course?”
- “Can I study online?”
- “What are the entry requirements?”
- “When’s the open day?”
Never: visas, whether they’ll be accepted, places, eligibility, fees or credit transfer.
Your team adds notes on WhatsApp, or on the Notes page on any phone or laptop.
Hermia Automate · optional feature
Your CRM, updated without typing.
The everyday updates that aren’t a new enquiry, like an enrolment form or a fee payment, go into your CRM without anyone typing them in. Hermia already looks after your new enquiries.
A signed enrolment form comes in. Send Hermia the PDF: it goes on the student’s record under Enrolment, with the course and the start date.
What it puts in your CRM, under your headings- Enrolment forms: on the right student, with the course
- Fee payments: the amount and the date
- Course dates: a new intake or a changed date
- Student details: a new number, email or address
Where it goes: Laid out under the headings you choose and emailed to your office, ready to add.
Your team sends a voice note, photo or PDF on WhatsApp, or from the Hermia page on any phone or laptop. Check it first, or let it go straight in.
RESPONSIBILITY STAYS HUMANClearer context.
Clearer context.
Better judgement.
Staff retain admissions, eligibility, fee and enrolment decisions. This page is a proposed service design, not evidence of a connected student system.
QUESTIONS WORTH ASKINGKnow what
Know what
comes next.
Can it connect to our student management system now?
Not by selecting this page. We would first scope the system, permissions and process, then test the connection before representing it as available.
Can it tell a student they are eligible?
No. It can collect the details your team asks for. Your staff decide eligibility and confirm any offer.
SCOPED PILOT / NOT LIVE
Start with a proper scope, not a promise.
Discuss an education pilot ↗A pilot is not sold or activated from this page. Contact Hermia to discuss feasibility, safeguards and connection testing.