HermiaReceive.
A client-approved bookings inbox, form or message channel after connection
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SCOPED PILOT / NOT LIVE
HERMIA / HOSPITALITY
The right table. The right welcome.
Table bookings, function enquiries and dietary questions arrive by message, email and form. A proposed hospitality setup would gather the right context and hand a clear brief to the right person.
AVAILABILITY / SCOPED PILOT / NOT LIVE
Concept requiring a client-specific pilot. There is no general live booking-system connector. Questions, consent, routing, storage and a destination system must be approved and tested with the venue before activation.
01 / THE OPERATING PATHFrom first signal
From first signal
to the right person.
This is a proposed setup, not a service already connected for this industry.
Clarify.
What date and time, how many guests, is it a special occasion, and are there dietary needs or seating preferences?
Prepare.
A concise booking or function brief for the designated venue team.
02 / ILLUSTRATIVE MESSAGEOne question
One question
changes the brief.
A fictional, industry-specific exchange styled as a message thread. It is not a real customer chat, a live WhatsApp conversation or evidence of an active integration.
Hermia / HospitalityIllustrative message concept
“Do you have a table for 8 this Friday?”HERMIA / POSSIBLE FOLLOW-UP
“What time would you like, is it for a special occasion, and does anyone have dietary needs? The venue team will confirm availability and your booking.”Fictional example. Question wording, channel and escalation must be approved and tested for each business.
03 / WHAT THE TEAM NEEDSThe detail that
The detail that
makes a difference.
- Date, time and number of guests
- Occasion or function type
- Dietary needs and seating preferences
- Contact details and how to confirm
Hermia Notes · optional feature
Your customers ask. Hermia answers.
Hermia already asks your customers your questions. With Hermia Notes, it answers theirs too, from what your team tells it, day or night.
Keep Hermia up to date the way you’d tell a colleague: “The lamb shank is sold out tonight”, or a photo of the new specials board. Hermia answers your customers from it, in your words, checked twice before anything is sent. When the notes don’t cover a question, Hermia asks the person who knows and passes their answer on word for word.
It answers questions like- “What are tonight’s specials?”
- “Is the lamb shank still on?”
- “What’s in the function package?”
- “How many guests does the function room take?”
Never: any allergy or dietary claim your menu notes don’t state word for word.
Your team adds notes on WhatsApp, or on the Notes page on any phone or laptop.
Hermia Automate · optional feature
Your CRM, updated without typing.
The everyday updates that aren’t a new enquiry, like a supplier invoice or a function deposit, go into your CRM without anyone typing them in. Hermia already looks after your new enquiries.
The produce delivery arrives with its invoice. Send Hermia a photo of the invoice: it goes under Purchases with the supplier, the amount and the date.
What it puts in your CRM, under your headings- Supplier invoices: the supplier, the amount and the date
- Deliveries: what arrived, and how much
- Menu prices: a new price for a dish or a drink
- Deposits: a function deposit received, on the right booking
- Customer details: a new number or email
Where it goes: Laid out under the headings you choose and emailed to your office, ready to add.
Your team sends a voice note, photo or PDF on WhatsApp, or from the Hermia page on any phone or laptop. Check it first, or let it go straight in.
RESPONSIBILITY STAYS HUMANClearer context.
Clearer context.
Better judgement.
Staff retain booking, pricing, menu and venue decisions. This page is a proposed service design, not evidence of a connected booking system.
QUESTIONS WORTH ASKINGKnow what
Know what
comes next.
Can it connect to our booking system now?
Not by selecting this page. We would first scope the system, permissions and process, then test the connection before representing it as available.
Can it confirm a booking?
Not in this design. It collects the details and passes them to your team, who confirm the booking.
SCOPED PILOT / NOT LIVE
Start with a proper scope, not a promise.
Discuss a hospitality pilot ↗A pilot is not sold or activated from this page. Contact Hermia to discuss feasibility, safeguards and connection testing.