Property Manager Reports a Burst Pipe

Fault Report

Know the job before you roll a truck.

Hermia Qualifies Every Enquiry — Automatically, 24/7

Right questions. Real answers. No phone calls.

Watch A Real Enquiry Get Qualified

S
Sarah Nguyen
Property Manager
Prepared job record

The same qualified story.
The right CRM record.

SimproCustomer & site record
CustomerSarah Nguyen
Site42 Bourke Street, Melbourne
JobBurst pipe · kitchen sink
UrgencyEmergency
Evidence2 supporting photos

Simpro and AroFlo both receive the qualified job story. The operating path shown is specific to each system.

Hermia

Know The Job First

Simpro Partner Simpro Partner
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The Hermia effect

Turn missed work into movement.

We manage enquiries for plumbing, electrical, roofing, remedial, fire safety, locksmith, HVAC and air conditioning, glazing, pest control, painting, landscaping and general repairs.

AI system active

Hermia brings existing trade enquiries into one controlled conversation, qualifies the job, and moves the right information into your workflow—without the admin drag.

Connected lead sourcesHermia AIReceive · qualify · prepare
Hermia processes the lead alerts forwarded through your configured intake, then turns the real enquiry into prepared job context.
01
Enquiry arrivesEmail, message, PDF or urgent call-out.
02
Details are capturedNames, location, issue and photos.
03
Job is qualifiedLess noise. Better information. Clear next step.
04
Workflow movesReady-to-book work reaches your team.

Route the lead alerts you already use: Airtasker, Hipages, TaskRabbit, Oneflare, ServiceSeeking, Bark, referrals, web forms, email, WhatsApp, Instagram, Facebook, Google Business, and direct messages. What Hermia does: processes alerts that are connected or forwarded into its configured intake, then creates a trade-ready job brief. Each source must be connected or forwarded before Hermia can act on it. The technician remains responsible for on-site judgement, safety, the final quote, and licensed work.

Visible change

What starts moving when Hermia is switched on

Illustrative workflow impact

Enquiries captured
24/7coverage
BeforeLimited
With HermiaAlways on
More opportunities
Manual admin
↓drag
BeforeHeavy
With HermiaLight
Less double-handling
Lead quality
↑clarity
BeforeVague
With HermiaBriefed
Fewer tire kickers
Team freedom
↑headroom
BeforeInterrupted
With HermiaFocused
More time on the tools

Less paperwork. More ready-to-book work.

CRM record, in motion

The detail is already
where your team works.

A completed enquiry carries the customer, site, trade detail, evidence and urgency into the CRM record. The video is a real record example—not a booking screen.

Simpro CRM proofThe qualified record, filled in
The video shows the Customer, Custom Site and Open Lead information filled into the Simpro workflow after qualification — not a booking screen.
Multi-channel enquiries

One message in.
One clear response out.

Every lead starts the conversation. Hermia replies once in the channel they chose, then the complete job conversation continues in WhatsApp.

Lead message→Hermia reply→WhatsApp
WhatsApp
Instagram
Messenger
Google Business
How It Works

From a vague enquiry
to a usable job brief.

Hermia keeps qualifying incomplete messages until your office or technician has the detail needed to decide the next step. It prepares the context; your team stays in control of the decision.

01 — Qualification

Vague enquiry in.
Usable job brief out.

“It’s leaking”, “the roof” or “there is a defect” is not enough for your team to act on. Hermia keeps the conversation focused until the problem is clear.

It asks trade-specific questions to pin down the item, the issue, the affected area, urgency, access, safety and useful evidence. If the answer is still too vague, Hermia keeps qualification open instead of handing your team a guess.

What your team receives
Specific follow-up questions
Hermia requests a specific remedial defect answer rather than accepting a generic response
Not passed on as a guess
The point: your office and technicians receive a clear starting point, not another vague message to decode.
05 — Site Address & Availability

The right site, the right address, the right access window.

Before a job is sent to the calendar, Hermia asks for the full work address and confirms it back to the lead. This stops an incomplete street name or a vague building reference becoming the job location.

It then asks when someone can provide access and corrects availability that falls outside your configured visit window. The booking only continues once the site and time are clear enough to schedule.

Address confirmation in action
Hermia confirms a full site address and asks for a suitable contractor visit time
The lead confirms the full address, then selects a real visit time that your business can actually service.
06 — Pricing

A real estimate — from your rates, not a guess.

During onboarding, you set your pricing criteria — what a defect rectification, an inspection, or a callout roughly costs at your rates. When a qualified lead describes their situation, Hermia matches it against your tiers and gives them a real figure before the job is booked. The "how much roughly?" conversation happens without touching your office — and price shoppers reveal themselves before costing you a cent of admin.

If they accept: the agreed figure is logged on the job record — no confusion when the job hits your schedule. If they negotiate: they're handed straight to the negotiation contact you chose at onboarding, and you're told they're reaching out about pricing before they contact you. The job lands in your CRM either way.

Estimate before booking
Estimate amount shown to the customer
The estimate is shown before the job progresses, using the pricing rules you provide.
Inside Simpro

One qualified lead.
Three Simpro modules, already organised.

Hermia is set up here for Simpro only. Each qualified enquiry is separated into the Customer, Custom Site and Open Lead records your trade office actually works from — so the job is usable before anyone starts retyping.

01 — Simpro Customers

The right customer,
before another record is made.

Hermia checks the customer first using the contact information provided through qualification. That means a returning property manager, landlord or homeowner is linked back to the correct Simpro customer instead of being entered again under a slightly different name.

For trade businesses, this protects customer history, billing relationships and repeat-work context. Your team can see who the customer is before they decide what needs to happen next.

CustomerPhoneEmailUrgencyBilling_EntityEstimate Amount
Simpro Customers record
Simpro Custom Sites record
02 — Simpro Custom Sites

Not a loose address.
A custom site your crew can use.

Hermia places the work location into a dedicated Simpro Site record beneath the right customer. It confirms the actual site before booking so a client with multiple buildings, units or managed properties does not send a technician to the wrong place.

For trades, that keeps the address, access information and building context where the crew needs it. A new address creates a new Custom Site; an existing address stays linked to its existing site history.

Site AddressSite SuburbSite StateSite PostcodeAccess_NotesBuilding Type
03 — Simpro Open Leads

The qualified job.
Visible before your office calls.

Once the customer and Custom Site are right, Hermia creates or enriches the Open Lead with the actual trade detail: what is wrong, how urgent it is, which defect flag applies, what must be isolated, and the evidence the lead supplied.

For trades, the office can see the job context before dispatching anyone. The technician is not walking into a vague message; the lead is already a structured Simpro record with the information needed to action it.

DescriptionNotesFault_CodeDefect_FlagIsolationsMaterialsView Damage
Simpro Open Leads record
CRM Record Protection

How Hermia keeps your CRM clean.

Before anything reaches Simpro, Hermia checks the customer and address path. The live route below shows how each qualified lead is matched before the right record is created or enriched.

Live matching routeOne qualified lead. Three record outcomes.
Hermia qualificationQualified Lead
QUALIFIES →
CRM systemSIMPRO
Route 01

Customer exists.
Site does not.

Enrich the existing customer context, then create the new site for this qualified job.

ENRICH CUSTOMER • CREATE SITE
Route 02

Customer exists.
Site exists.

Enrich the matched customer and site, then create the qualified lead against the right records.

ENRICH RECORDS • CREATE LEAD
Route 03

Customer does not exist.
Create both.

Create the customer, create the site, and hand over the qualified lead with its complete context.

CREATE CUSTOMER • SITE • LEAD

Every loop starts at Qualified Lead, passes through Simpro, then takes one customer-and-site branch before beginning again at Qualified Lead. Only one path is actioned for each lead.

AroFlo workflow

Every channel.
One AroFlo handover.

AroFlo receives the full Hermia channel flow: the lead arrives through your selected channel, Hermia handles the WhatsApp Business conversation, creates the client and location, then gives the qualified job information to the contractor you have onboarded.

Selected channels→Client + location→WhatsApp Business alert
01
AroFlo clientsClient created or matched
AroFlo Clients screen with varied complete client records

After the channel and WhatsApp Business conversation, the qualified enquiry is created or matched to the right AroFlo client record.

02
AroFlo locationsLocation created or matched
AroFlo Locations screen with varied complete location records

The confirmed work address is created or matched under that client, so the location is ready for the qualified job context.

01 / Channel flowAll selected channels

Limited includes Email, WhatsApp and Instagram. Unlimited includes all five channels: Instagram, WhatsApp, Email, Facebook and Google Business.

02 / Record flowClient + location created

Hermia creates or matches the AroFlo client and location. This is a straightforward AroFlo record path, not Simpro's advanced customer-and-site matching workflow.

03 / What is not writtenNo AroFlo schedule booking

Hermia does not write a booking into an AroFlo calendar. Scheduling and the advanced Simpro site workflow remain Simpro-specific.

WhatsApp Business alert

The onboarded contractor receives the qualified information.

Hermia sends the relevant job context by WhatsApp Business to the contractor assigned during onboarding, so they receive the information in the channel they actually see.

Field signal relay

The complete job,
sent to the right person.

Hermia does not pass on a vague notification. It assembles the qualified job into a clear field handoff, then separates urgent, follow-up and incomplete enquiries before they become another interruption.

01Private Email Docket

A clear email hand-off,
not an office alert.

For Configuration Journey, each saved recipient receives their own private email with the customer, site, issue, urgency, access context and evidence in one clean job story.

Qualified enquiryPrivate email recipient
Docket in motion
Hermia weekly business summary

The signals your office needs.
Before Monday gets loud.

Hermia turns the enquiry signals it has actually recorded into a focused weekly review: what arrived, what was urgent, what customers were asking about, where demand clustered, and where the intake standard needs attention.

Weekly operating intelligence
Hermiaweekly brief
Enquiry volumewhat arrived
Urgency mixwhat needs attention
Intake qualitywhat is still unclear
Demand patternwhere and what repeated
Signals → context → Monday action
A more useful weekly review

Not a dashboard for show.
A calmer first move.

It does not invent revenue, budgets, job completion, or technician results. It gives your people a reliable view of the customer demand that reached your business and the next conversations worth improving.

01See urgent signals before the office opens.
02Spot repeated issue and asset patterns before dispatch planning.
03Find enquiry gaps that need a better first follow-up.
Included automatically every Monday
Pricing

One system. Five trades.
Ready on day one.

A complete qualification system — every question, safety check, follow-up and booking flow already built and tested for plumbing, electrical, roofing, remedial and fire/ESM work. Every plan starts with a 2-day free trial before your monthly fee is charged, and runs with 24/7 support around it.

Simpro
Contractors
Full Booking & Scheduling · AU · CA · NZ · UK · IE · US
2-Day Free Trial
Limited
$497 /mo
+ $650 AUD one-off setup
Channels: Email, WhatsApp & Instagram
Unlimited Popular
$697 /mo
+ $900 AUD one-off setup
All 5 channels: Instagram, WhatsApp, Email, Facebook & Google Business
Channel access is included in your selected tier. All AUD. No monthly charge during the 2-day free trial. Setup fee refundable within 48 hours, less the retained $84 amount.
Get Started
Simpro · Deeper operating path
Deeper job preparation, matching and approved scheduling context.
  • Full qualification — Hermia captures the complete job detail before anything reaches your office.
  • Customer & Site enriched — the right Simpro records are matched or created, then enriched with the qualified job context.
  • Booked into Simpro — Hermia checks the live schedule, selects the available technician, and creates the booking.
  • Private Email Docket sent — for Configuration Journey, each saved recipient receives a separate private email with the qualified job context.
AroFlo
Contractors
Qualified Warm & Hot Leads · AU · CA · NZ · UK · IE · US
2-Day Free Trial
Limited
$180 /mo
+ $350 AUD one-off setup
Channels: Email, WhatsApp & Instagram
Unlimited Popular
$260 /mo
+ $497 AUD one-off setup
All 5 channels: Instagram, WhatsApp, Email, Facebook & Google Business
Channel access is included in your selected tier. All AUD. No monthly charge during the 2-day free trial. Setup fee refundable within 48 hours, less the retained $84 amount.
Get Started
AroFlo · Full channels + WhatsApp
Same enquiry discipline. A lighter operating path.
  • Client created or matched — Hermia puts the qualified customer into the right AroFlo client record.
  • Site / location created — the confirmed work address is created or matched under the right client.
  • Qualified job detail attached — the complete lead context is ready against the client and location.
  • WhatsApp Business handoff — Hermia handles the selected-channel and WhatsApp flow, then sends the qualified information to the onboarded contractor. No calendar booking is written into AroFlo.
Configuration
Journey
Your business · Your rules · Your operating standard
Fixed configuration investment
$800setup+ $600 / month
One tailored operating profile, built around the way your business handles real enquiries.
Configure Hermia
Configuration · customer-owned rules
Your rules, applied with the same standard every time.
  • Trade, inbox & CRM aligned — the enquiry flow starts in the places your business already works.
  • Questions shaped to your standard — choose the qualification detail your office needs before it acts.
  • Handoff, booking & pricing rules set — the right next step follows your approved operating path.
  • Evidence preference retained — site context, photos and video are requested only where they make the job clearer.
Lead experiencePre-approved, on-script questions

Your leads receive the approved flow for your business.

Trial2 days on real enquiries

Monthly billing begins after the free trial.

Setup refund48 hours, less retained $84

The retained $84 amount is not refundable.

Refunds

A clear 48-hour refund window.

Every plan includes a 2-day free trial before your monthly fee is ever charged, so you can see Hermia running on real enquiries before paying anything.

If, after paying your one-off implementation & connection fee, you decide Hermia isn't right for your business, tell us within 48 hours of setup and we'll refund the setup fee less a retained $84 amount. The $84 amount is not refundable.

After that 48-hour window has passed, the setup fee is no longer refundable, as onboarding work on your account is already complete. The retained $84 amount is not refundable at any point.

Simpro Limited Setup
$650 AUD
Simpro Unlimited Setup
$900 AUD
AroFlo Limited Setup
$350 AUD
AroFlo Unlimited Setup
$497 AUD
Refund Window
48 Hours
Retained Amount
$84 AUD
FAQ

The details that
matter before go-live.

Three direct answers for the contractor deciding how Hermia will handle their enquiries.

For Configuration Journey, every saved email recipient receives a separate private copy. The Email Docket includes the customer, site, issue, urgency, access details, and the photos or video evidence collected during qualification. Recipients are never exposed to one another through CC or BCC.
Every Emergency is Hot regardless of estimate acceptance. Urgent jobs are Warm and need prompt follow-up. Cold or incomplete enquiries stay with Hermia and do not reach the booked contractor until qualification is complete.
The setup fee is refundable within 48 hours, less the retained $84 amount. The $84 amount is not refundable.