By accessing, integrating, or utilizing Hermia's systems ("Service"), you ("Client") agree to be bound unconditionally by these Terms of Service. If you do not agree, you are unauthorized to use the Service. This agreement constitutes a legally binding software service contract between you and Hermia (ABN 75 434 177 026).
Hermia operates as an automated intake processing layer. The Service receives inbound enquiry data submitted through channels owned and operated by the Client, processes that data through automated logic workflows, and routes structured outputs to the Client's designated business management platforms. Hermia does not source, generate, purchase, or supply enquiries. The Client retains full responsibility for all marketing, advertising, and lead acquisition activities.
Hermia does not provide lead generation services. The Client is solely responsible for generating, acquiring, or attracting enquiries through its own marketing, advertising, referral, and sales activities. Hermia only processes enquiries that have already been received by the Client.
Current pricing for all plans and channels is published on our pricing page and is indicative only, subject to change at any time without prior notice. Hermia reserves the right to amend setup fees, subscription fees, promotional pricing, and service charges. Any pricing changes will not affect subscriptions that have already been paid for until the next billing period unless otherwise required by law.
If you are not satisfied with Hermia after your initial setup, you may request a full refund of your setup fee within 2 calendar days (48 hours) of your setup being completed. Refund requests made within this period will receive a full refund of the setup fee, provided the request is made in writing to Hermia. This guarantee applies only to the initial setup fee and does not include subscription charges, third-party fees, or services already consumed unless required under the Australian Consumer Law.
Hermia's subscription plans cover the channels connected to your account — email intake (Gmail or Outlook) and, where enabled, Facebook and Instagram lead capture. Setup fees and monthly subscription fees vary by channel and plan. Current rates for all Clients operating in Australia are published on our pricing page and quoted in AUD.
All financial handling is routed through Stripe. Subscriptions are billed monthly in advance. Failed payments may result in immediate suspension of the intake processing layer.
Clients may terminate their subscription at any time. To avoid the next billing cycle, cancellation must be initiated at least 48 hours prior to the renewal date. Cancellations can be performed via the Stripe Billing Portal or by emailing capital@hermia.au. No refunds are provided for partial months.